Practical leadership for hospitality
Hospitality is a people business. The quality of a guest experience is shaped by the people who welcome, serve, coach, lead, and improve the operation every day.
The Hospitality Leadership Series is designed for professionals from supervisor to manager level, as well as students preparing for a career in hotels and hospitality. It combines real-world research with practical examples, action plans, journals, and KPIs.
What the series helps readers do
Readers can use the books to reflect on leadership style, create stronger team cultures, improve performance and effectiveness, and keep progressing through the different stages of a hospitality career.